Privacy policy

This policy addresses our obligations and process in regards to privacy when collecting, storing and using client information.

WHAT INFORMATION WE COLLECT ABOUT YOU

name
date of birth
contact information
location
purchase history
domain, computer or network
interactions with us
billing or purchase information

WE COLLECT PERSONAL INFORMATION IN ORDER TO

Collect payment and correctly process and fulfil orders that you make online
Respond to requests
Provide value-added services, and marketing through our website or other social media channels
Monitor the quality of our client care
Maintain, optimise and administer our website, products and services
Process refunds

THIRD PARTIES

Besides our staff, we share this information with third parties or contractors in accordance with the Privacy Act, in order for them to supply business services to us.
We use some third-party platforms and services to process sales, store and analyse data and information, provide web support, IT management, cloud storage, send marketing messages, deliver products or otherwise deliver information. Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf).
We will take reasonable steps to ensure recipients of your personal information do not breach the Privacy Act in relation to the personal information we disclose.
Where applicable personal information is shared with these third parties, we will use reasonable efforts to ensure that they observe the confidential nature of such information and are prohibited from using any or all of this personal information other than for the purpose for which it was provided. We may also disclose your personal information if we are required to do so by law, or we consider, on reasonable grounds, that it is necessary to disclose your personal information to assist a law enforcement agency in relation to suspected unlawful activity.
We will not sell or lease your personal information.

USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

SECURITY

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

COOKIES

We use cookies to gain insights into which parts of the website attract traffic and to improve your experience using the website. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies
Most browsers automatically accept cookies by default but you can adjust your browser to reject cookies or notify you when they are sent to your computer. Note blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
When you click on links and banners that take you to third party websites you will be subject to their privacy policies which we cannot be held responsible for.
Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

CONTACT

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@subwooferdog.com, or 021 250 6966, or 19 Pollen Street, Grey Lynn, Auckland 1021, New Zealand.